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Links2Leads Privacy Notice

This privacy notice applies between you, the visitor to this website and/or user of our services and Rachel Tombs, trading under the business name Links2Leads (‘Links2Leads’), who is a sole trader and who is the owner and provider of this website, Links2Leads.co.uk.

Links2Leads acts as a Data Controller under the General Data Protection Regulation (‘GDPR’). We are registered with the Information Commissioner’s Office (‘ICO’) as a Data Controller under registration number ZA239217.

Links2Leads takes the privacy of your information very seriously. We have a few simple principles which we abide by in order to protect your privacy:

  • We only ask you for information which we genuinely need in order to provide you with a better service, for example but not limited to: your name, telephone number and e-mail address if you want to enquire about our services; and
  • Unless legally obliged to do so we won’t share your information with anyone, other than for the standard running of our business. For example, if you do decide to engage us, in order for you to make payment for our services we would need to ask you for additional personal and financial information which we would give to our bank to enable them to process the transaction.

This privacy notice applies to our use of any and all data collected by us or provided by you in relation to your use of the website and/or the provision of our services to you. We aim to make our collection and use of your data as clear and as transparent as possible, but for brevity it has not been possible to list every circumstance in which we will use your data. We recommend that you read this privacy notice carefully.

By providing us by your data, you warrant that you are over thirteen (13) years of age.

How we use your information
This privacy notice tells you what to expect when Links2Leads collects personal information. It applies to information we collect about visitors to our website and people who use our services, for example, people who subscribe to our newsletter.

What information do we collect about you and how do we use it?
We collect personal information about you if you visit this website, or if you purchase or register for services using this website. We will also collect relevant information if you purchase or register for services by email, telephone, in person or by post.

We may also collect personal information if you complete surveys / register for a newsletter or update service / provide feedback / participate in competitions.
Some personal information you may provide to us, for example when you fill in a contact form with your name and e-mail address. Other personal information is collected about you automatically when you visit our website as follows:

  • Google Analytics. We may use Google Analytics to collect standard internet log information about visitors to our website. This is done in order to discover, for example, how many visitors we have to the website. The information is processed in such a way that visitors to our website are not identified, and we do not permit Google Analytics to process your information in a way which would allow you to be identified. You can read more about the use of Google Analytics and their privacy policy on their website.
  • Website Security. We use a third party hosting service to maintain the security and performance of our website, and in order to do this it is necessary to collect the Internet Protocol (‘IP’) address of visitors to our website.
  • Cookies. Cookies are small text files that are placed on your computer by the website in order for our website to function properly and to provide you with a pleasant user experience. For more information on the Cookies we use, please visit our Cookies Page.

Where you have requested we provide you with information or services, we will keep your personal information for the purposes of providing that service or for other closely related purposes. For example, where you purchase a service from us, we may e-mail you to ask you if you were happy with the service and if there is anything we can do to improve our service. We store your information securely on our Client Relationship Management System and we also use additional programs, for example but not limited to, MailChimp.

We will only provide you with marketing information where you consent to this, and you can withdraw consent or change your preferences about marketing activities at any time by contacting us using the details set out below.

We will never rent or sell any of the data you provide to us, and any third parties we use will only ever process your information for us on a need to know basis and in accordance with this privacy notice.

Other than data we are legally obliged to keep for longer periods, for example as regards taxation legislation, we will retain any data you submit to us for a period of 2 (two) years. This includes e-mail correspondence. We take the security of your data very seriously. All of your data which we collect is stored securely with appropriate physical, managerial and electronic safeguards in accordance with the principles of the GDPR and any other applicable legislation.

Third party access to your data
We strive to keep third party access to your data to a minimum. However, data provided by you to us may in some circumstances need to be passed to third parties which we use for the running of our business, for example to our bank or to the hosting provider of our website. Information passed to third parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties for us will be processed within the terms of this privacy notice and in accordance with the GDPR and any other applicable legislation.

If any third party to whom we have passed your data to, has used your personal information for any other reason without your consent, please notify us using the details below and we will investigate the matter.

Your access to your data which is held by us
Under the GDPR you have the right to ask for a Subject Access Request or SAR – being a copy of your personal data held by us. Where we do hold such data on you we will provide you with a copy of the data we hold on you. This will be in a commonly used machine readable file where you request us to e-mail the information to you. We will also give you a description of the data, tell you why we are holding it and tell you who we could have disclosed it to. We do not charge to provide you with this information.

Where data we hold on you is incorrect we will rectify the data. We will also stop processing data on your request and you may also request that we delete the data held on you, though we may have to retain data for a certain length of time for legal purposes, for example tax legislation requirements.

Transfers outside the European Economic Area (‘EEA’)
Some of our third party service providers may be located out-with the EEA. Therefore personal data which we collect from you may be stored, processed in and transferred to such countries, which may not have as stringent data protection laws as found in the EEA. If we transfer your data outside the EEA in this way, we will ensure that the third party provider which we use is compliant with the GDPR and that your privacy continues to be protected as outlined in this privacy notice.

Right to lodge a complaint
Our supervisory authority is the Information Commissioner’s Office (‘ICO’) and you have the right to lodge a complaint with them if you do not feel we have adequately upheld your rights under the GDPR. Contact details for the ICO can be found here.

In addition to complaining to the ICO, where you feel we have breached your rights and the privacy of your data, you are also entitled to pursue action against us in the courts or other legitimate legal forums, such as arbitration or dispute resolution.

Other websites
Our website may contain links to other websites. This privacy notice only applies to this website. For information on how the other website provider will use any information you should check the privacy policy of that website.

How to contact us
You can contact us:
By email: enquiries@links2leads.co.uk
By phone: 0118 380 5980 (office) or 07803 016 13 (mobile)

Alternatively you can write to us:
23 Clarendon Rise,
Berkshire RG31 6XX

Changes to our privacy notice
Although any changes are likely to be minor, we reserve the right to change and update this privacy notice as we may deem necessary from time to time or as may be required by law. Your continued use of this website after any changes means you are deemed to have accepted any change to the terms of this privacy notice. As and when any changes occur, they will be set out on a change log. This is version 1.2 as at 9 May 2018.

Governing law and jurisdiction
This privacy notice is governed by English law and any disputes will be subject to the exclusive jurisdiction of the English courts.

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We will protect and use your data in accordance with our privacy notice.